11th month takes extreme care in ensuring our goods are of good quality. Any faulty goods can be returned at no cost to you.
Your happiness is our priority. We will accept returns for change of mind within 7 days from date of receipt, items must be unworn with tags still attached. However, this does not apply for swimwear, underwear, leggings, socks, accessories and personalised items. Please note that any shipping fee paid for the order will not be included in the refund. You are responsible for return shipping fees. Products not returned in accordance with the return procedures shall be sent back to you, no refund will be issued.
Step 1: You can create a return request to us by email to firstname.lastname@example.org. All you need is your order number and item/s you wish to return.
Step 2: Once your refund has been approved, simply pack the item and send back to us.
Step 3: Upon receipt of the item we will refund/credit your account in approximately 3-5 business days.